Privacy Policy

Woodlands Farm Reclamation
www.woodlandsfarmreclamation.co.uk

Last Updated: May 1, 2025

​

Introduction

At Woodlands Farm Reclamation, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website, make purchases, or interact with our business in other ways.

We serve both trade customers and the general public, primarily conducting business through in-person transactions, paper invoices, and arranged deliveries. This policy outlines your privacy rights and how the law protects you.

​

1. Information We Collect

We may collect the following types of personal information:

a) Identity Data including first name, last name, business name (for trade customers), title, and identification documents where necessary for large transactions.

b) Contact Data including billing address, delivery address, email address, and telephone numbers.

c) Transaction Data including details about payments to and from you, other details of products you have purchased from us, and delivery arrangements.

d) Technical Data including internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.

e) Usage Data including information about how you use our website and services.

​

2. How We Collect Your Data

We collect data through several methods:

a) Direct interactions. When you:

• Purchase products in our yard

• Request delivery services

• Create an account on our website

• Subscribe to our mailing list

• Request marketing materials

• Provide feedback or contact us

b) Automated technologies or interactions. When you visit our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this data using cookies and other similar technologies.

c) Third parties. We may receive personal data about you from various third parties such as:

• Analytics providers (such as Google)

• Advertising networks

• Search information providers

 

3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we use your personal data in the following circumstances:

a) To process and fulfill your orders, including:

• Managing payments, fees, and charges

• Collecting and recovering money owed to us

• Arranging for delivery of products

b) To manage our relationship with you, including:

• Notifying you about changes to our terms or privacy policy

• Asking you for feedback or to leave a review

c) To administer and protect our business and website, including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data.

d) To improve our website, products/services, marketing, and customer relationships.

e) To make suggestions and recommendations about goods or services that may interest you.

 

4. Marketing Communications

You will receive marketing communications from us only if you have requested information from us or purchased goods from us and have not opted out of receiving marketing communications.

You can ask us to stop sending you marketing messages at any time by:

• Following the opt-out links on any marketing message sent to you

• Contacting us directly with your request

When you opt out of receiving marketing communications, this will not apply to personal data provided to us as a result of a product purchase, warranty registration, or other transactions.

 

5. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

For paper records, including invoices:

• Documents are stored in secured, locked cabinets

• Access is restricted to authorised personnel only

• Records are retained only for as long as necessary

 

6. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

For tax purposes, we are required to keep basic information about our customers (including Contact, Identity, and Transaction Data) for seven years after they cease being customers.

 

7. Your Legal Rights

Under data protection laws, you have the following rights:

a) Request access to your personal data.

b) Request correction of the personal data that we hold about you.

c) Request erasure of your personal data.

d) Object to processing of your personal data.

e) Request restriction of processing your personal data.

f) Request transfer of your personal data.

g) Right to withdraw consent.

If you wish to exercise any of these rights, please contact us using the details below.

 

8. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

 

9. Third-Party Links

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

 

10. Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page, with an updated "Last Updated" date.

 

11. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us:

Woodlands Farm Reclamation
 

Contact us here

​

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). However, we would appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.